Category Archives: Shopping

Is the GlocalMe G2 Is Any Good? Who Knows

GlocalMe G2

The GlocalMe G2

(tl/dr: It takes a lot of effort to tell online if a new product, the GlocalMe G2, is for real, and even then you can’t tell for sure.) I’m planning an extended trip to Europe this summer, in which I’ll be in three countries. It would be nice to have easy and not-too-expensive Internet access while on the move. I will be staying in places that say they have wifi; they say they do, but you never know with airbnb. Plus I’ll be out and about and it would be nice to have data on my phone when I want it when outside the apartment.

My telco offers international roaming at $25/100mb per device. That is not great, but it is not as bad as it can be. Then again, when you figure there are two of us carrying cell phones around, for a month, including some extended train journeys, it could add up. Plus, I travel abroad regularly enough that I’m willing if necessary to consider spending some fixed sum to cut down the variable costs. (Alternately, for $10/day my telco offers me the same data, talk, and text I have at home….which almost sounded tempting until I found out what the telco meant was $10/day per device, so if we used it every day that would $600 instead of $300.)

On the other hand, even though my phone is unlocked, I’m not all that interested in changing SIM cards in my cell phone. I’d like for people to be able to reach me at my usual number in emergencies, and that won’t happen if I take my regular SIM out of the phone to replace my regular SIM with a local pre-paid SIM that offers better rates.

Enter, maybe, the GlocalMe G2, the product of a Kickstarter campaign. For the rather hefty sum of $159, the G2 purports to do three things: First, the G2 offers a SIM-free roaming internet connection, which your phone and other devices can access via wi-fi. Second, the G2 has two slots for local SIM cards, which can be used to access local data, and also get pushed out to my devices via wifi. Third, although I don’t care about this feature, the G2 can offer a modest recharge to an electronic device such as a smartphone.

As regards the SIM-free internet, the GlocalMe G2 comes with 100MB of Internet use pre-provisioned and more can be purchased for 0.05 EUR/mb on pay-as-you-go or you can (as I probably would) buy a 1G global data package at 29.9 Euros — which is less than an eighth of what my telco would charge for one phone, plus the G2’s wifi can be shared.

But is the GlocalMe G2 any good? How is the access abroad? How widespread and how fast? How easy is it to toggle between the inserted SIMs and the default provision? This is where one looks for reviews; but there aren’t any I can find except at Amazon. (A predecessor device has at least one independent review.) On the whole the Amazon reviews are not bad, but there are red flags.

The first red flag is an astonishingly negative attack at Who Gave Them the Money, Is GlocalMe/uCloudlink a fake company that’s tricking consumers and kickstarter? The article suggests that the positive Amazon reviews are fakes.

That analysis is echoed by the second red flag. I ran the reviews through the cool tool at Fakespot and the Amazon reviews of the GlocalMe G2 got a grade of “D”. But then I ran it again and the grade was “B”. So now I’m really puzzled.

A third red flag is the negative reviews on Amazon. They’re in a minority, but they do suggest some bad themes: a poor software update a few months ago that may not have been fixed; once on, the GlocalMe G2 doesn’t turn off even when you ask it to, burning battery and data. Plus at least one of the reviews mentions that the company is offering credits to folks who offer five-star reviews.

So I have doubts about the GlocalMe G2, probably enough to stop me plunking down $156 for it. A hardcore review from someone who’d carried it around Europe would really help. It seems GlocalMe G2’s are also rentable, although that probably would only make sense for a trip of a week ($63) or very little more, after which point you might as well buy one.

Anyway, right now I’m leaning to my telco’s 100mb for $25 deal, which even though it is horribly overpriced, it is easy to use (and to monitor, and to control by turning roaming data off) and, not least, the devil you know.

More generally, this whole mess illustrates one of the great difficulties of shopping online in a world where we cannot trust the user reviews. There’s still an important space for trusted online intermediaries who do reviews. Looks like Consumer Reports may be in business for a long time.

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Figures

Baby carrots are not baby carrots.

I should probably add a category for “stuff everyone else knew.” But, even though I had vaguely wondered how it could be economic to grow so many carrots and harvest them at a tiny size, I was surprised.

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This Is True

Ironically, modern surveillance states are baffled by people who change countries (Cory Doctorow).

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Brilliantly Stupid

Dumb Cuneiform. We’ll take your tweets and make them permanent clay tablets.

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The Future of Phones Says “Fi”

Errata Security discusses Google’s Project Fi.

An “MVNO” is a virtual mobile phone company — they don’t have any of their own network backbone or cell towers, but just rent them from the real mobile phone companies (like AT&T or T-Mobile). Most mobile phone companies are actually MVNOs, because building a physical network is expensive.

What makes Google’s MVNO interesting:

  • Straightforward pricing. It’s $20 a month for unlimited calling/texting, plus $10 per gigabyte of data used during the month. It includes tethering.
  • No roaming charges, in 120 countries. I can fly to Japan, Australia, and France, and still use email, Google maps, texting — for no extra charge.

In-country phone calls are free, but international phone calls still cost $0.20 a minute — unless you are on WiFi, in which case it’s free. Again, this is a feature provided by other mobile phone companies and MVNOs.

In short, Google is really doing nothing new. They are just providing what you’d expect of a 21st century phone service without all the pricing shenanigans that other companies go through in order to squeeze extra money out of you.

Plus you get to choose what area code you’d like your number to be in.

On thing though: at present Project Fi only works with Google’s Nexus 6 phone.

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No Joke

As The Wall Street Journal recently reported, “There’s an Uber for everything now. Washio is for having someone do your laundry, Sprig and SpoonRocket cook your dinner and Shyp will mail things out so you don’t have to brave the post office. Zeel delivers a massage therapist (complete with table). Heal sends a doctor on a house call, while Saucey will rush over alcohol. And by Jeeves — cutesy names are part of the schtick — Dufl will pack your suitcase and Eaze will reup a medical marijuana supply.”

I thought MoDo had been played, but it’s all true, even if some of them only serve Seattle and Silicon Valley.

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A Day Full of Comcast

Fearing that Comcast might show up without warning, I arranged my day so that I could spend most of it at home. But there was an 11am meeting I really needed go to to. Fortunately, we got done by 11:20, and then I rushed home again.

And, wouldn’t you guess, there were two trucks in front of my house when I got home. The guys said they had been trying to call me – on my home number (although they didn’t leave a message).

We agreed what they would do, namely run the new cable but leave the old one in place for the next Comcast guy to do the hookup. This was consistent with what everyone else who had come here or discussed it with me had said. So I went to my study and started working away.

Then the Internet went dead.

When I went outside I discovered the guys had pulled down the cable. Don’t worry, they told me, we’ll put in a new one and reconnect it so you won’t need to have another appointment. While being threatened with not having another Comcast appointment is like being told you may not need to have that root canal after all, I still worried. Does the contractor know how to connect up a cable? It’s not rocket science, but still, everyone else had been adamant that this was a task for a Comcast tech, not a Comcast contractor.

Meanwhile, I had a look a the trench which the team seemed to be digging with its hands. It seemed very shallow. How deep is it, I ask? Four to six inches, I’m told. So much for Comcast shovel technology not being adequate to dig a trench.

How long to make the new connection? I asked. A few minutes they say.

And indeed, in less than 10 minutes they said they were done.

So I tested it. Google strained to come up. Things were sloooow.

I ran a speed test. Ping was great: 5ms. Download was awful, 0.13 Mb when I’m paying for “Blast+” that promises 50Mb in burst mode. Upload was great, 11Mb. The last time I saw this combination of slow download fast upload it was a modem sync issue, so I power cycled the modem. Meanwhile, the contractors call in for a tech who they cheerfully promise will arrive sometime later today, undoubtedly, think I, while I’m going to fetch my son from school. That next Comcaster, the contractors said, is going to make some sort of more direct connection on the pole.

Don’t worry, it’s all outdoor work, you don’t need to be home.

I shuddered. I’d heard this before.

The modem finished its power cycle but there was no change on the download number. I ran a 50′ cable direct from the modem to a desktop, cutting out the router and the network from the circuit. This raised the download speed to 0.43 Mb, which while a vast improvement in percentage terms was still not anything like the speeds I had been getting yesterday. I ran the test several times, and managed to get over 1Mb downstream once. It still felt like a modem issue to me, and I wondered if maybe we just had to ask Comcast to resynch on their end. The tech says he’d try reinstalling the connection, just in case.

And, yes, whatever he did made a difference. Now with the PC directly connected to the modem I get about 10Mb down, and 11.75Mb up, about 20% of the download speed I previously enjoyed. And the contractor goes away, satisfied his work is done.

On the theory that this might be a modem issue, I called Comcast tech support (I get the Philippines call center), and the tech sends a refresh code down the line to the modem. This has no discernible effect. We try several different things including multiple reboots of the modem and one of the router, direct connections, network connections. The only thing I learn of interest is that one of my 50′ Cat 5e cables has a bad clip.1 All in all, we spent a good 45 minutes doing things that maybe ought to have worked, but don’t. The only thing I don’t manage to do is unscrew and reattach the coax connection to the modem, which I’m told might help somehow. I can’t do it because the original installer screwed it on so tightly that it is un-moveable. I hope the next team will have the right tools.

The phone tech tells me to tell the repair guy – who she tells me is scheduled to come between 2-6, a window that includes the school run – the following: “Modem is active and online, but it is not showing a stable connection from the server. Have the tech disconnect the coax to reset the connection. Ask them to call tech support so they can monitor connection.”

And there it sits for a couple of hours when, miraculously, a Comcast tech and his assistant show up at about 3:15, that is before I’ve left to do the school run. I explain the problem. I show them the above quote from the phone tech, which they say makes no sense to them. Surveying the back of the house, they note that the previous crew did not in fact take down the old cable so much as cut it, leaving a big piece hanging precariously, one that they then tied my new line into. The new crew brings out a giant ladder to climb up and attach the coiled up part of the new cable directly to the Comcast line high on the pole. This is no mean feat given that there is a small jungle around the base of the pole, including several trees, making it tough to get the ladder into place.

And after about 20 minutes they’re done. They test the signal at the house, and again at the modem, and its strong. Sure enough, speedtest (via the network) is now at 43.24 Mb down and 9.7Mb up; ping is up to 9, but who’s counting? Some of that speed may be illusory due to burst mode, but it’s still good. Looking at my modem diagnostics, I discover I now have IPv6 — which I didn’t have in December — and after tweaking my Tomato settings on my router to DHCPv6 with prefix delegation — I confirm this via test-ipv6.com.

So it’s all good. Well, all good except for one thing. During all this excitement, the air conditioner stopped working.2 The a/c repair guys are busy today but say they will come tomorrow.

Previously:

  1. A Report From Comcast Hell
  2. Comcast Discovers that Burying a Cable Requires Digging a Trench
  3. A Quick Comcast Update

  1. What? You don’t have a second 50′ Cat 5e cable in your house? What do you do when the first one goes bad? 

  2. Those of you mired in snow may not grasp the seriousness of this in Miami even in early March. It hit 81°F today, and was hotter upstairs. 

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