In Case You Were Wondering

As I’ve noted previously, the Sears robot has been calling me daily at 8:04 (or 8:03) and 8:34 in the morning to tell me that (I may be slightly paraphrasing here) “delivery of your item has been delayed” (like I don’t know this???) “and we need to speak to you to reschedule” — except it turns out when I call them that they are not in fact ready willing and able to actually schedule anything. The Sears Bot called on Saturday and Yom Kippur.

But, you may be wondering, does the Sears robocaller phone at a different time on Sunday? Does Sears vary the routine on the day most Americans are likely to be sleeping a bit late?

I can now reveal the answer: Yes.

Instead of calling at 8:04am or 8:03am, today — Sunday — the first call was at 8:02am. I can be precise about this because bedside I have a so-called ‘atomic clock‘ that synchronizes to the official time by radio signal.

The second call was 30 minutes later.

But then there was another variation in the routine: we got a third call at about 8:45am. I can’t be exact about the time for this one, I had already lost hope of any more sleep and was up.

[Next installment: Sears Treadmill Saga Notes]

Previously:

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6 Responses to In Case You Were Wondering

  1. Chris Marsden says:

    Dear Michael
    Maybe it’s just my English cynicism, but you are richly entertaining us with this continued saga (despite what must be the grim reality)- if you were a screenwriter, there’s a great indie film script just developing…something like Tim Robbins’ “Noise” for e-commerce.
    Good luck with persuading the bots to deliver!
    Chris

  2. Jon Weinberg says:

    Have I ever told you about the time (about 20 years ago now, I guess) when Jessica and I hired Sears to give us central air conditioning? They did arrive. They installed our cat inside the ductwork (and set up the blower motor so that it blew out a short time later).

  3. Jon Weinberg says:

    For some reason, I keep laughing when I read that. But no — we heard mysterious mewing from the ductwork that same night, and cut through the screws to get the cat out. I think the incident gave us some moral standing / credible threat of bad PR later on, when we were arguing over who should pay for the blower-motor debacle . . .

  4. Mike D. says:

    Michael,

    I am sorry to see that you are still awaiting the reception of your treadmill. Additionally, we realize that the automated calls are only serving to exacerbate this situation. I will forward this post to your case manager and request that you be contacted.

    Thanks,

    Mike D.
    Sears Social Media Support

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