I confess to a learned bias against commercial banks. (Don’t get me started on investment banks…) I have never found a good brick and mortar bank here in Miami, although I have had more luck with an online bank.
That said, this incident, BBVA Compass Branch Manager Retaliates Against Elderly Customer Via Trying to Have State Agency Deem Her Incompetent on Fabricated Grounds, is several orders of magnitude worse than anything I ever heard of.
