There is only one company I deal with regularly that has lied to me more often than my DSL provider, and that is my bank. I am gradually writing about my latest bank saga, but that's for another day.
The new modem was promised for Saturday. They swore up and down that they do Saturday delivery. Since the last time a modem died it also died on a Thursday and I had to wait until Monday, I didn't believe them, except I sort of did, because I wanted to.
But it was a lie.
The modem arrived today, not Saturday (and I only just got home and haven't the energy to try to install it). But that's not all. The nice phone person promised — promised! — that it would be the same Westell brand model I had before, assuring me that of their modems it was the best. The box has a Netopia modem in it.
To round out the story, the old modem has decided it liked its rest and is working again.
The warranty replacement requires me to send back my old modem, so I can't just keep the new one as a spare.