Firms That Lie to You

There is only one company I deal with regularly that has lied to me more often than my DSL provider, and that is my bank. I am gradually writing about my latest bank saga, but that's for another day.

The new modem was promised for Saturday. They swore up and down that they do Saturday delivery. Since the last time a modem died it also died on a Thursday and I had to wait until Monday, I didn't believe them, except I sort of did, because I wanted to.

But it was a lie.

The modem arrived today, not Saturday (and I only just got home and haven't the energy to try to install it). But that's not all. The nice phone person promised — promised! — that it would be the same Westell brand model I had before, assuring me that of their modems it was the best. The box has a Netopia modem in it.

To round out the story, the old modem has decided it liked its rest and is working again.

The warranty replacement requires me to send back my old modem, so I can't just keep the new one as a spare.

This entry was posted in Shopping. Bookmark the permalink.

2 Responses to Firms That Lie to You

  1. ADAC says:

    I look forward to your bank post. Lets see if you can beat this.
    My bank twice sent both my ATM card and my Pin number to some random person in another town.

    The first time the person sent it back to them stating that it was the wrong address, the second time they called me to pick it up (thought I might want to know about this)

    I went into the bank armed with the letter. They tried pinning the mistake on me (didn’t work I’ve been a t the same address for 20 years), then told me they were merging databases so the mistake happened there.

    The manager personally “Fixed it”. I went back to the bank 3 times to check it each time it was still wrong. Finally took a call to the corporate office and a formal complaint to get it fixed.

    p.s. this was the shortened version!

  2. ADAC says:

    I look forward to your bank post. Lets see if you can beat this.
    My bank twice sent both my ATM card and my Pin number to some random person in another town.

    The first time the person sent it back to them stating that it was the wrong address, the second time they called me to pick it up (thought I might want to know about this)

    I went into the bank armed with the letter. They tried pinning the mistake on me (didn’t work I’ve been a t the same address for 20 years), then told me they were merging databases so the mistake happened there.

    The manager personally “Fixed it”. I went back to the bank 3 times to check it each time it was still wrong. Finally took a call to the corporate office and a formal complaint to get it fixed.

    p.s. this was the shortened version!

Leave a Reply

Your email address will not be published. Required fields are marked *