Googling for a phone number to call to ask for help with a balking online journal collection (the last page of EVERY article was missing!), I stumbled on Richter Library Web Services Dream Design, a blog with this great mission statement:
This weblog focuses on the University of Miami Richter Library’s website and strategies for thinking about ‘visionary’ possibilities for web services. It encourages ‘dreaming’ about ‘academic library’ information architectures so that dreams become reality and Richter sets the model for a next generation of academic library web services.
It’s a real pity it hasn’t been updated since last April, because I think this is the sort of thinking-out-loud that user-centered service-oriented institutions like libraries (and law schools!) should be doing.