Ever since UM switched employees to Humana, I've tried, when we needed some sort of medicine, to use the online pharmacy for mail-order delivery. Cranking up mail-order delivery is a pain as you have to fill out a form and mail (not fax) them the actual prescription. It's supposed to be cheaper. And, once you have it in their system, refills should be easy, just use the web form.
I've gotten the same error message Every. Single. Time. Over a six-month period.
This feature is currently unavailable. Please check back with us again shortly.
You may also contact our Customer Service Representatives at the number listed on the back of your ID Card.
So yeserday when I got the emailed reminder to go to the web site to order a refill and AGAIN it didn't work, I called customer service not just to order my refill by phone but to find out why their pharmacy is always down at any time of day or night. I had to speak to three people, the last of whom said a fourth would call me back. (Humana's online presence may be appalling but their telephone customer service people are actually unusually nice and even at times very helpful. They're certainly better than most computer companies.)
And indeed, someone did call me back in less than half an hour. But she couldn't reproduce the error. Yet, I could. “What version of IE are you using?” she asked. “I'm not,” I explained. And that, it seems is The Problem. And there's no work-around except to use IE. And they've known this for a long time.
I think in this day and age, with Firefox having a significant market share, and IE so notoriously insecure, it's pretty bad not to support Firefox. But why I'm blogging this complaint is that nowhere on the web site, no not even in the error message do they explain what the problem is. It would not be hard to detect the browser and say, sorry, our site only works with IE. It would have saved me and no doubt countless others a lot of time and frustration.