April 04, 2006
Tales From Support Hell
We've all been there, and if we haven't been there, it's only a matter of time:
The Trademark Blog: True Story Re My Phone Service:(apologies for quoting the whole thing, but it's just too perfect).Me: This is the fourth day my firm hasn't had dial tone.
Customer Service: Yes sir, because of the urgency we've elevated it to Business Class Support.
Me: What does that mean?
Customer Service: The Business Class Support tech will handle your trouble ticket. Unfortunately, he's out today, however he'll get to it first thing tomorrow morning.
Me: Wait, because you've elevated it, you can't get to it today?
Customer Service: No sir.
Me: Can you lower its urgency, so you can get to it sooner?
Customer Service: Sir?
Me: Never mind.
Posted by Michael : April 4, 2006 07:23 AM | Shopping | TechnoLinks
Slashdot
It!
Is this a landline? If so go cell. I've been landlineless for ~3 years now;
I've missed it rarely.
If this is a business line, find out what sort of package you can get from cellular providers; you might be surprised.
Posted by: Barry at April 4, 2006 08:55 AMFunny. Here's some more call center type humor. www.callcentercomics.com
Posted by: JR at April 9, 2006 01:12 AM