Category Archives: Sufficiently Advanced Technology

The Simon Higgs saga continues. Some things are getting resolved, but bad customer 'service' seems to be eternal.

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Simon Higgs is having a surreal experience trying to move his cell phone service from Verizon to Comcast. All he wants to do is (1) keep his same telephone number (this is the much-vaunted “number portability” that we are supposed to be able to enjoy; and (2) have working reliable phone service. It's not that easy.

Here are his reports from the front:

Day 4

So far the process has been a nightmare, but the impossible has recently happened which is still really annoying but is also a little amusing. Everyone says what has happened can't be done, but since I used to work for a Telco and know what I am seeing in front of me, I don't believe them for a minute.

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