Home Network Installation: First Problem

I ordered, and was properly billed and invoiced for, a patch panel . It was delivered while I was away. When I opened the box, I found that I was sent a piece of metal with holes in it.

Grrrrr. Nobody at Lanshack is home today, it being a federal holiday, but tomorrow they better sort this out.

Update: While I was writing this, someone from Lanshack answered my email from this morning. It's a model of how to deal with an error:

We obviously made an error and sent you the wrong patch panels. I can ship you the correct (loaded) cat 5e patch panels on Tuesday (7/5) and they would arrive to you on Friday (7/9). Would this work for your schedule?

As for the return of the other panels; if I were to send you a UPS prepaid return label by email would you be able to print and attach it to the package and give it to a UPS driver?

I apologize for the error and any inconvenience that it may have caused you.

And it's even signed by a particular employee, in case I want to follow up.

Mistakes happen to anyone—and this is much better coping than you often see.

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4 Responses to Home Network Installation: First Problem

  1. skip says:

    Beautiful – and all too rare. Thanks for the lead – I will definitely give them a try.

  2. peter jung says:

    I had a similar experience with the tech staff at Verizon Wireless today. The guy was responsive, polite, and engaging. We need these fleeting moments of consumer satisfaction once in awhile….

  3. Carey says:

    They only treated you so well because they knew you had a blog and were prepared to use it…

  4. Michael says:

    I really don’t think so. The odds that they read this blog are low, and the email arrived while I was composing the item about them.

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