I’m looking at the detailed terms and conditions for the three-year “notebook protection with ADH” plan offered by CDW on a laptop which in fact has a manufacturers’ three-year warranty for defects in workmanship.
The attraction of the extra warranty is that it purports to offer some protection from accidents.
Coverage begins on the date of product purchase and is inclusive of the manufacturer’s warranty, Coverage includes Accidental Damage from Handling, 100% of shipping cost reimbursement for depot service if required, Coverage provided by Service Net.
Since this is a gift for an accident-prone person, that sounds attractive.
But, hey, I’m a lawyer, right, so I’m going to read the detailed terms and conditions. And in there I find this amazing paragraph:
3. ACCIDENTAL DAMAGE FROM HANDLING (ADH): ADH pertains to You if listed on the reverse side of this Contract. Your Product is protected against accidental damage from handling. ADH will end prior to the expiration date when We have, as a result of service provided to You, replaced Your Product or incurred costs under this plan and all other coverage equal to the original purchase price of Your Product (as indicated on your invoice). ADH only covers operational or mechanical failure caused by an accident from handling and does not include protection against normal wear and tear, theft, misplacement, negligence, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the Product, cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between You and Our service providers and any other limitations listed in the Limitations of Coverage section. Any resultant damage from this type of treatment is NOT covered by this ADH program. The use of this coverage requires an explanation of where and when the accident occurred as well as a detailed description of the actual event. Failure to provide this information will result in claim denial.
I’ve read this three times now, and I’m having some trouble figuring out what sort of accident this covers. What would be an “operational or mechanical failure caused by an accident from handling” that is other than the excluded “normal wear and tear, theft, misplacement, negligence, viruses, reckless, abusive, willful or intentional conduct”? The exclusions seem to cover both negligence and willfulness. What’s left?
Whatever it is, they seem to think people will pay $152 for it.