Are Non-Refundable Air Tickets Actually Refundable?

In the course of a very interesting and serious rumination about proposed air travel regulations ostensibly designed to allow the Center for Disease Control to react to epidemics — but which conveniently enact the surveillance regime on air travelers that this administration has been seeking for some time, Ed Hasbrouck throws out this great aside,

If you are ever denied transportation by an airline, ask them for a copy of their conditions of carriage, which they are required to have available at every check-in counter. Ask them to tell you under which specific clause of the conditions of carriage you are being denied transportation. Try to get them to put that in writing, preferably either on airline letterhead over the signature and legibly printed name of the station manager for the airline at that airport, or as part of a complete printout of your passenger name record , in which the reason you were denied transportation, citing the specific clause of the conditions of carriage, has been entered. (If you made your reservations from Canada, the European Union, or certain other countries, you are entitles to see what’s in your PNR. But not, unfortunately, if you made your reservations in the USA.) If the airline balks at giving you reasons, point out that your eligibility (or not) for a refund of your ticket is dependent on the reasons and the clause of the conditions of carriage under which you were denied transportation. So you need documentation of the reasons for their denial, in order to establish your refund claim. (If the airline refuses to transport you because you refuse to consent to being searched, you are entitled to a full and unconditional refund, even if your ticket would otherwise have been an entirely nonrefundable. Presenting yourself at the airport, and refusing to consent to search, is perhaps the most foolproof way to obtain a refund of an otherwise nonrefundable ticket.) The airline cannot refuse to transport you, except as provided by specific terms of their published conditions of carriage, without grave liability under the common carrier clause of the Airline Deregulation Act of 1978.

I’m sure it would be one @#%@$ of a hassle, but it’s an interesting idea nonetheless.

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3 Responses to Are Non-Refundable Air Tickets Actually Refundable?

  1. wcw says:

    That is, indeed, clever. Then again, see Delta’s (which was just the first I found on Google) here:
    http://delta.m7z.net/delta/delta/pdfs/contract_of_carriage_dom.pdf

    Rule 35 would appear to end your attempt for free-and-clear refund.

    RULE 35: REFUSAL TO TRANSPORT
    Delta may refuse to transport any passenger, and may remove any passenger from its aircraft
    at any time, for any of the following reasons:
    A) Government Request or Regulations
    Whenever such action is necessary to comply with any government regulations, directives, or
    instructions; or to comply with any governmental request for emergency transportation in
    connection with the national defense, or whenever such action is necessary or advisable by
    reason of weather or other conditions beyond its control (including but without limitation, acts of
    God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, or disturbances)
    actual, threatened, or reported.
    B) Search of Passenger or Property
    When a passenger refuses to permit search of his person or property for explosives, weapons,
    dangerous materials, or other prohibited items.

    There are certainly government regs (if, let it be said, possibly secret ones) which mandate your consenting to search, and B) makes the search condition clear.

    You might well be able to get away with it regardless, as the desk manager may not be well versed, but I wouldn’t count on it.

  2. “Rule 35 would appear to end your attempt for free-and-clear refund.”

    No, not at all. If you are refused transportation under Delta’s Rule 35, you are entitled to a full refund under Delta’s Rule 260:

    RULE 260: INVOLUNTARY REFUNDS

    A) The amount carrier will refund upon surrender of the unused portion of the passenger’s tickets pursuant to rules 35 (refusal to transport), 50 (acceptance of children), or 240 (flight delays/cancellations) will be:

    1) If no portion of the ticket has been used the refund will be an amount equal to the fare paid.

    Other airlines’ standard conditions in this regard are essentially identical.

  3. Karen says:

    Plus – a refusal to submit tot eh government search – might earn you a *visit* to that “windowless room” with the TSA folks.

    Not my idea of a Happy Trip.

    :-)

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